11 May 2016 at 7:26:34 PM
I thought this was interesting. From an email sent out by the Quality Director Kelly Van Zandt on Monday, May 9, 2016
One of the ways hospitals are rated is based on their HCAHPS scores. These scores are then posted on the CMS Hospital Compare website. The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care and create an "apples to apples" comparison.
Three broad goals have shaped the HCSHPS survey. First, the survey is designed to produce comparable data on the patient's perspective on care that allows objective and meaningful comparisons between hospitals on domains that are important to consumers. Second, public reporting of the survey results is designed to create incentives for hospitals to improve their quality of care. Third, public reporting will serve to enhance public accountability in health care by increasing the transparency of the quality of hospital care provided in return for the public investment. With these goals in mind, the HCAHPS project has taken substantial steps to assure that the survey is credible, useful and practical. This methodology and the information it generates is available to the public.
To date our scores have been good but in our efforts to improve it was realized that most employees are not aware of the questions our patients are being asked. With that in mind we ask that each of you click on the link https://www.surveymonkey.com/r/HSWTG37HCAHPS and answer the questions as if you were a patient. These questions are the ones that patients are being asked about you and the care we, as a hospital, have provided.
Please remember that all interactions with patients and their guests add to their perspective of their care and every one from the front desk to the person discharging them counts. Remember patients answer these questions on the feeling that they had when they left.
Kelly Van Zandt, CPHQ
Director of Quality Improvement/Risk Manager
Glen Rose Medical Center
Really? How is this not gaming the system and attempting to change scores on HCAHPS by learning how to possibly coach patients what to say or direct the conversation a certain way JUST TO GET A GOOD SURVEY. Providing great care ought to be enough without going through an anonymous survey It appears to me that the survey was created by somebody, perhaps Ms Van Zandt, on surveymonkey, because it contains spelling errors (quality!!!!) . Does the hospital not have internal standards it expects employees to meet anyway?
Seems to me these are administrative and managerial concerns.
glen rose medical center
kelly van zandt
Latest Blog Post by salon -Most Popular Posts by Year on Somervell County Salon
More Posts You Might Enjoy
Turk v Somervell County Hospital District/Ray Reynolds Case Going to TRIAL in September 2018
Ruminations of the Easily Amused for 1/12/2018-Trump is a Racist
From Waco Trib- Have no illusions about the GOP Tax Law
Excellent Editorial from Waco Tribune- Leave Robert Mueller Alone To Finish Investigation
You! Leave a Comment! You Know you Want To!
You must be a registered member to comment on the blog.
Your first post is held pending approval to make sure you're not
a spammer bot
Or you can login!
New poster comments are moderated,
meaning they won't show up until approved... or not. Be patient-we
have lives outside this blog, so it might take awhile You want to be rude?
totally stupid? inappropriate? Racist? Bigoted? Flame war baiter? Your
post may be deleted. Spammers or people posting pretend interest comments
but really wanting to hawk their latest book or sell stuff or govt
propaganda flacks won't see their posts published. Comments do not
necessarily reflect the viewpoint of the site owner(salon).
If you have a problem with logging in or registering, please speak up
right away. Love your comments. Oh, except spammers
More on commenting