Call Center Ooops. Seems Indian companies don't want to work on the cheap for US corporationsSomervell County Salon-Glen Rose, Rainbow, Nemo, Glass....Texas


 

Call Center Ooops. Seems Indian companies don't want to work on the cheap for US corporations
 


1 August 2006 at 10:07:28 AM
salon

Does this mean the business will come back here? Nah, according to this article, it just means that, while some might, the crap will flow downhill and the smaller, more desperate companies in India will be begging for US outsourced scraps.

So let's keep score. US decides to screw over its citizens as well as the rest of the world by looking for other countries to send jobs to, like India. Corporations love it because they can get people to work for cheap wages. But, hmmm, those countries, once they're trained and the jobs are GONE from the US, don't really WANT to do call centers because they don't want to be stiffed by... US corporation.

Here's a little Dell goodie. Remember the outcry when Dell went to outsource call center jobs a couple of years ago and due to the bad publicity, they backtracked... but then quietly went on and did it anyway once people weren't looking? Seems that even the Indian companies don't want Dells customer service business unless it involves nagging people about paying their money

That doesn't mean India won't be doing call center work anymore. But outsourcing powerhouse Tata Consultancy Services Ltd., for instance, has turned away potential clients offering call-center-only work. "We are thinking about whether this is work we really want to do," says TCS Executive Vice-President Phiroz Vandrevala. At Satyam, just 35% of business process outsourcing employees are in call centers, down from 60% 18 months ago, Raju says. "We try to get into call centers only when it's in association with other business," says Raju. And New Delhi-based EXL Services annulled a help desk call center contract with Dell Inc. (DELL ) because EXL was losing money on the deal. In April, 2005, EXL asked Dell to take back that business, but it kept other contracts such as one under which EXL operators call Dell customers to remind them to make loan payments. Dell officials in India didn't respond to a request for comment.


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