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Mark Woolverton's *Trouble Tickets* -Computer Help Desk for Somervell County (from October 2009)

 

Courtesy Candy G and Mark W- I did an open records request last week asking for several items. The first was for minutes of the Somervell County Technology Committee (There aren't any minutes taken). 2. Mark Woolverton's monthly reports to the commissioners (Mark doesn't file any monthly reports) and 3. Trouble ticket logs. The trouble tickets logs since Ocbober 2009 are pasted in here, after I have redacted the emails of the people who were served. Note that these may be called service requests, or some other moniker but essentially they are the request that is logged when someone in the county has an issue with their computer or related software or hardware. Subject  Status  Created  Resolved  3 Ticket 2009-2  resolved  10/19/2009 11:05 10/19/2009 16:12 4 test from john  resolved  10/19/2009 13:20 10/29/2009 16:52 5 Ticket 2009-3  resolved  10/19/2009 15:05 10/19/2009 16:14 6 FW: Ticket 2009-1  new  10/19/2009 16:10 7 Ticket 2009-4  resolved  10/19/2009 16:25 10/20/2009 10:42 8 excess hardware in Historical office  resolved  10/20/2009 9:18 11/6/2009 13:14 9 RVI installation in clerks office  resolved  10/20/2009 9:20 10/28/2009 8:20 10 Printer making noise in clerks office  resolved  10/20/2009 9:21 11/2/2009 13:01 11 Configure laptop in Commissioners court room  resolved  10/20/2009 9:24 10/22/2009 9:33 12 Texas Commission on Enviromental Quality  resolved  10/20/2009 9:29 10/20/2009 9:49 13 Ticket 2009-5  resolved  10/20/2009 11:25 10/22/2009 10:44 14 2009 Ticket- 6  resolved  10/21/2009 9:35 10/21/2009 13:31 15 job notice  resolved  10/22/2009 10:40 10/29/2009 16:55 16 Ticket 2009-7  resolved  10/23/2009 9:10 11/12/2009 8:31 17 time card software for so  open  10/23/2009 9:27 18 Ticket 2009-8  resolved  10/23/2009 10:10 11/10/2009 16:43 19 Network for copier in commissioners office  resolved  10/26/2009 12:42 10/26/2009 15:24 20 Expo file download  resolved  10/27/2009 9:08 10/28/2009 9:24 21 Order PC and Printer for Road Maint.  resolved  10/27/2009 11:02 12/2/2009 10:16 22 Order PC and Printer for Building Maint.  open  10/27/2009 11:02 23 Order PC and Printer for DPS  resolved  10/27/2009 11:02 11/30/2009 10:21 24 testing user access  resolved  10/28/2009 9:51 10/29/2009 16:54 25 test for ticket ownership - DONT TAKE  resolved  10/28/2009 10:38 11/3/2009 14:35 26 test 2 of ticket owner  resolved  10/28/2009 10:42 11/3/2009 8:44 27 Phone Cord in Judges' Office  resolved  10/29/2009 14:33 10/29/2009 16:54 28 County Attorney Word 2007 Viewer  resolved  10/29/2009 16:51 10/29/2009 16:53 29 Ticket 2009-9  resolved  10/30/2009 10:25 10/30/2009 11:53 30 2009 Ticket-10  resolved  10/30/2009 10:30 12/7/2009 11:54 31 so - software problem in bookin  resolved  11/2/2009 16:39 11/3/2009 9:04 32 SO-OUT OF COUNTY HOUSING REPORT  resolved  11/3/2009 8:25 11/3/2009 8:32 33 web - Somervell SOP  resolved  11/3/2009 13:55 11/3/2009 14:32 34 Web - file upload permissions  resolved  11/3/2009 14:34 11/12/2009 8:27 35 JUDGE - ERROR PRINTING DOCKET  resolved  11/3/2009 16:27 11/3/2009 16:29 36 Commissioner #2 - loose wiring  resolved  11/4/2009 6:55 11/5/2009 15:48 37 Tax Assessor-copy machine scanner  resolved  11/4/2009 9:15 11/12/2009 10:12 38 Auditor - Revenue Expsense Report  resolved  11/6/2009 8:29 11/6/2009 8:30 39 web- Update TCEQ Permit  resolved  11/6/2009 11:24 11/9/2009 16:09 40 EXPO - INTERNET DOWN  resolved  11/9/2009 9:08 11/9/2009 9:53 41 User Names needed for new employees  resolved  11/10/2009 9:05 11/12/2009 10:09 42 so - new system for receptionist  resolved  11/10/2009 9:39 11/12/2009 7:53 43 SO-Social Security Submission Error  resolved  11/10/2009 16:05 11/10/2009 16:42 44 SO-Social Security Submission Error  resolved  11/10/2009 16:25 11/12/2009 8:34 45 SO - co.somervell.tx.us mail address will not work  resolved  11/12/2009 8:55 11/13/2009 8:42 46 SO - New employee email  resolved  11/12/2009 10:16 11/12/2009 10:16 47 so - livescan user  resolved  11/12/2009 13:46 11/12/2009 13:47 48 SO - MICHEAL EASTER LIVESCAN ERROR  resolved  11/12/2009 13:49 11/12/2009 13:49 49 Golf Maintenance - Antivirus  resolved  11/12/2009 14:05 11/20/2009 8:06 50 MIS - IBM Access install error  resolved  11/13/2009 9:45 11/19/2009 10:13 51 Clerk - Scanner Problem  new  11/13/2009 16:10 52 Mouse Problems  resolved  11/16/2009 8:05 11/16/2009 9:52 53 Jury File  resolved  11/16/2009 10:15 2/8/2010 15:03 54 jp - nw jp precinct 1  resolved  11/16/2009 11:32 11/17/2009 12:12 55 Error  resolved  11/17/2009 6:25 11/19/2009 13:29 56 SO-Access on Clerk's workstation  resolved  11/17/2009 9:30 11/19/2009 10:15 57 Locked Case - J-00168  resolved  11/17/2009 11:55 11/17/2009 12:11 58 FW: SO-business e-mail  open  11/19/2009 9:40 59 Election Computer  resolved  11/23/2009 15:40 11/23/2009 16:51 60 SO-911 computer move.  resolved  11/24/2009 14:05 11/30/2009 10:22 61 SO-NARRATIVES NETWORK MELANIE'S COMPUTER  resolved  11/30/2009 9:10 11/30/2009 10:20 62 SO-911-PHONE ACTIVATION 911 ADDRESSING COORDINATOR  resolved  12/1/2009 8:55 12/3/2009 8:17 63 so-911 Dual Monitors  open  12/1/2009 8:55 64 SO-911-MAP PRINTER  stalled  12/1/2009 9:05 65 so-911, workstation printer  open  12/1/2009 9:05 66 SO - 911 911 address database move  resolved  12/1/2009 9:05 2/8/2010 16:09 67 SO-Narratives problem from early 2009  new  12/1/2009 9:05 68 Adult Probation- Unable to access Johnson County  resolved  12/1/2009 9:20 12/1/2009 9:57 69 SO-JAIL UNABLE TO ACCESS IMAGES  resolved  12/1/2009 10:01 12/1/2009 10:01 70 jp- fax answering calls  resolved  12/1/2009 13:57 12/1/2009 15:31 71 roadmaint- loose net connection  resolved  12/1/2009 15:02 12/2/2009 10:17 72 SO-Wire track installation  resolved  12/3/2009 10:55 12/4/2009 11:13 73 clerk - election changes on web  resolved  12/7/2009 10:05 12/7/2009 10:06 74 DPS- PRINTER PROBLEM  resolved  12/7/2009 13:24 12/8/2009 10:24 75 SO-JAIL LISA EPPS SIGNON DISABLED  resolved  12/9/2009 13:52 12/9/2009 13:54 NO 76 on report 77 SO-JAIL-LISA EPPS CAN'T SIGN ON  resolved  12/14/2009 8:37 12/14/2009 8:40 78 RVI  resolved  12/15/2009 11:45 2/8/2010 16:08 79 SCSO-RVI  resolved  12/15/2009 11:45 2/8/2010 16:07 80 clerk- probate case locked  resolved  12/23/2009 14:58 12/23/2009 14:59 81 so-tdex data review  resolved  12/28/2009 9:19 2/8/2010 16:09 82 SO-NARRATIVE FOLDERS FOR OFFICERS  new  12/28/2009 11:10 83 Monitor  new  12/30/2009 9:45 84 Judy's Authorization  new  12/30/2009 10:25 85 SO-Restrict narrative  new  1/4/2010 9:55 86 SO-cOMPUTER CRASH  resolved  1/6/2010 9:35 2/8/2010 15:08 87 support.glenrose.org #85  resolved  1/6/2010 9:35 2/8/2010 16:06 88 EXPO-Email not working  resolved  1/7/2010 11:18 1/7/2010 11:20 89 SO-Printing AS400  resolved  1/8/2010 8:10 1/8/2010 8:33 90 SO-MUGSHOT INFORMATION SHEET GENERATION  new  1/8/2010 13:50 91 SO-LONG CUSTODY LIST PRINT  resolved  1/11/2010 6:25 1/11/2010 7:25 92 SO- Data retrieval.  new  1/11/2010 6:50 93 SO- DONNA OFFICE 2007 VIEWER  resolved  1/12/2010 5:15 1/25/2010 10:51 94 Request  resolved  1/12/2010 9:35 1/20/2010 13:27 95 TAX-EMAIL ERROR  resolved  1/12/2010 9:35 1/12/2010 9:35 96 SO-Scanning from System Printer/Copier/Scanner  new  1/14/2010 13:25 97 JUVPROB- UNBLOCK WEBFILTER  resolved  1/15/2010 5:36 1/15/2010 5:52 98 SO- ACCIDENT REPORT FORM FW: CR-3 NEW  resolved  1/15/2010 5:55 1/21/2010 8:02 99 SO-OFFENSE REPORT PRINT  resolved  1/19/2010 5:05 1/19/2010 6:26 100 JP-DATE WRONG ON PROGRAM  resolved  1/19/2010 6:44 1/19/2010 6:45 101 Message on Shirley's Computer  resolved  1/20/2010 4:40 1/26/2010 14:24 102 Status of my copy machine scanner/table top reconnect  resolved  1/20/2010 4:45 1/29/2010 12:10 103 FW: Job Notice for Event Services Tech I  resolved  1/22/2010 9:10 2/8/2010 15:08 104 FW: Job Notice  resolved  1/22/2010 9:10 1/25/2010 10:50 105 Open Craigs List  resolved  1/25/2010 10:40 1/25/2010 11:02 106 Security Update Message o.k. to download????  resolved  1/27/2010 9:25 1/28/2010 11:20 107 Worm virus on Lloyd Wirt's computer  new  1/27/2010 12:10 108 error  open  1/28/2010 15:30 109 SO-INSTALLATION OF 911 MAPPING PRINTER  new  2/1/2010 9:55 110 3 Messages on Yolanda's computer about reinstalling Windows XP Professional Service Pack 2 CD n resolved  resolved  2/8/2010 15:09   111 ELECTION-WEB SITE UPDATES  resolved  2/8/2010 8:23 2/8/2010 15:10 112 CLERK- OPEN RECORD REQUEST  resolved  2/8/2010 8:24 2/8/2010 13:05 113 ELECTION- PROBLEM READING CD  resolved  2/8/2010 8:25 2/8/2010 13:04 114 AUDITOR- OPEN RECORD REQUEST  resolved  2/8/2010 8:26 2/8/2010 13:04 115 Burn copies of Sec of State Election Training DVD  resolved  2/8/2010 8:45 2/8/2010 13:03 116 Case Locked Up  resolved  2/8/2010 12:10 2/8/2010 13:02 Update to fix spelling from Wolverton to Woolverton

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