My Struggle with Online USPS Shipping LabelSomervell County Salon-Glen Rose, Rainbow, Nemo, Glass....Texas


My Struggle with Online USPS Shipping Label

3 September 2009 at 12:30:46 PM

I thought it would be a great idea (and still do) to do some of the activities I normally might do in the post office from my own computer. To be precise, I have an envelope that I needed to send to somebody. Went up to the USPS site. First hurdle-had to get a sign on and it had to be X number of characters, and include secure options. Got that. Then, I went through the menus and puzzled out which one of the shipping label options I needed to use. Figured that one out, filled out the info and went to print. Oops. Internet Explorer would warn me that it was going to have to download a file and then refresh the page, taking me AWAY from downloading the file and back to a menu where I would be asked "Did your lable print successfully?" Well... NO. I tried that about 4 times and then got worried that not only was my label not printing but maybe I was being charged 4 times.

So I called up USPS customer service. Turns out that there was NO option on there for technical support. After getting hung up on one time after listening to oodles of options, I finally got through to a living person who transferred me to another living person who gave me a different number to call, which I am going to put HERE. The technical support number for website stuff is 800-344-7779 and then option 3. Got through to a nice LIVING person on that line who told me that IE doesn't work correctly all the time, and that I should use Firefox. I said, well, think that the website ought to put in a disclaimer that it doesn't work right with IE? Or work BETTER with Firefox? Nope, because that might be showing favoritism. Anyway, I loaded up firefox, and was able, within 30 seconds, to print my label, tape it to my envelope and will be able to just drop it into the postbox without waiting in line. (Forgot to say that I charged it to a card).

I have heard over the past couple of months about the US Post office closing down some post offices, not sure about what their criteria is. On the one hand, I hate to see service lessened and it's really nice to have convenience, plus chat with the friendly people at the PO. And I definitely think that they could save a lot of money by doing away with Saturday service except for, like other shippers, priority or overnight mail that people pay extra for. But at the same time, if I can go do a lot of my business online, including buying stamps (which I'm about to try next), then why would I want to have to go inside to the window? I haven't tried it yet but I think if I order stamps, that they will be delivered by my postman (actually woman) to my mailbox within a day or two. That sounds pretty dang convenient to me!

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